Ipoh Trip: 3rd stop - Pizza Hut Ipoh Central - Prawn Olio Spaghetti

We went to the Pizza Hut at the same building while waiting for our room for check in. My sis is a pasta lover, she ordered a Prawn Olio Spaghetti. The menu described the Prawn Olio Spaghetti precisely as shown in the photo on the menu, "Succulent prawns and roasted sliced mushrooms tossed with red capsicums, fried garlic and roasted onions. Garnished with fresh parsley and chilli flakes. "

When the spaghetti was served, we are surprised that it was nothing near to the description on the menu. We can only found chili flakes and prawn with the spaghetti. We feedback to the waitress immediately.

When the waitress came back, the spaghetti was warm and the rest is still the same. They just re-heat and send back to us. Clearly she did not understands what customer needs before she took it back to the kitchen. We have to describe the spaghetti on the menu again and show her item by item listed on the menu. I did not take note on the waitress name tag at that moment.

In the end, we received the spaghetti which added fried garlic and some capsicum, still missing the roasted sliced mushrooms, roasted onions and the fresh parsley. We stopped to return the food because it is already over cooked and we were extremely hungry because of the waiting. It tasted like mee goreng instead of spaghetti.

Update: 13 Dec 2013

I make a complaint to Pizza Hut through their website. The next day, they called me. They will investigate this incident and the store manager will call me afterwards.

Although the spaghetti is a disappointment, at least their customer service is not.